A report detailing the results of an investigation released by the Department of Veterans Affairs Office of the Inspector Generals Office (OIG) found that of the almost 900,000 Veterans who applied for VA healthcare, about 1/3 are likely deceased.
Backlog of applications
As of September 30, 2014, the OIG substantiated the existence of about 867,000 pending applications for veterans seeking enrollment in the VA health care system which meant that those records had not reached a final determination if the Veteran would be covered or not. The OIG found “VA guidance did not require that applications reach a final determination in a set timeframe or establish how long ES records may remain in a pending status.” This essentially meant that the applications could sit there forever since there is no sense of urgency to get the applications reviewed and the process completed.
As of September 30, 2014, the OIG found over 307,000 applications for veterans seeking enrollment in the VA health care system were for individuals reported as deceased by the Social Security Administration (SSA).
Deletion of Applications
VA employees incorrectly marked unprocessed applications as completed and possibly deleted 10,000 or more transactions from the Workload Reporting and Productivity (WRAP) tool over the past 5 years.